Warranty Policy
Himstar Warranty Policy
- All Himstar products are covered under a limited warranty from the date of purchase, applicable only to the first purchaser.
- Warranty applies to manufacturing defects or faulty components under normal usage conditions, as per the user manuals.
- Valid proof of purchase (invoice/bill) and a properly filled warranty card with the dealer’s signature and stamp are mandatory for any warranty claims.
- The warranty period includes both repair and transit time.
- Repairs or replacements are conducted only through Himstar’s authorized service centers.
- Replacement parts used during service will carry the warranty only for the remainder of the original warranty period.
- The company's obligation is limited to the repair or replacement of defective parts and not to any consequential damages or losses.
- For after-sales service, customers are advised to call Himstar’s toll-free number during working hours (10:00 AM – 6:00 PM, except Saturdays).
- All Himstar products are covered under a limited warranty from the date of purchase, applicable only to the first purchaser.
- Warranty applies to manufacturing defects or faulty components under normal usage conditions, as per the user manuals.
- Valid proof of purchase (invoice/bill) and a properly filled warranty card with the dealer’s signature and stamp are mandatory for any warranty claims.
- The warranty period includes both repair and transit time.
- Repairs or replacements are conducted only through Himstar’s authorized service centers.
- Replacement parts used during service will carry the warranty only for the remainder of the original warranty period.
- The company's obligation is limited to the repair or replacement of defective parts and not to any consequential damages or losses.
- For after-sales service, customers are advised to call Himstar’s toll-free number during working hours (10:00 AM – 6:00 PM, except Saturdays).
Warranty Exclusions
(Warranty is Not Applicable Under the Following Conditions)
- If the product is physically damaged after purchase, including mishandling or breakage.
- Defects caused by lightning, fire, flood, accident, rodents, insects, or pets.
- Use of the product with abnormal voltage or without following the usage instructions.
- If the product is repaired or modified by unauthorized personnel or service centers.
- If the original serial number is removed, defaced, altered, or obliterated.
- Damages occurring during transportation not arranged by Himstar.
- Consumable parts like plastic/glass components, bulbs, remote controls, etc., unless otherwise specified.
- Products used for commercial purposes (unless specified otherwise).
- If the product is not installed per the recommended instructions (e.g., improper water pressure in geysers).
- Warranty card not filled completely or missing required signatures/stamps.
- Absence of original purchase invoice during claim.
Television
1 Year Full Product Warranty + 2 Years Service Warranty
Refrigerator
1 Year Full Warranty + 10 Years Compressor Warranty
Washing Machine
1 Year Full Product Warranty + Extended Motor Warranty 5 Years for 7KG and 10 Years for 8/10 KG
Air Conditioner
1 Year Full Warranty + 3 Years Compressor Warranty(Non-Inverter)
2 Year Full Warranty + 7 Years Compressor Warranty(Inverter)
Deep Freezer
1 Year Full Warranty + 5 Years Compressor Warranty
Visi Cooler
1 Year Full Warranty + 3 Years “Motor” (Compressor) Warranty
Vacuum Cleaner
1 Year Warranty on Motor
Air Cooler
1 Year Warranty
Fan
1 Year Warranty
Heater
1 Year Warranty
Water Geyser
2 Years Warranty
Water Dispenser
1 Year Full Warranty (standard); up to 2 Years on cooling system for some models
Mixer Grinder
1 Year Warranty (12 months)
Electric Pressure Cooker
1 Year Warranty
Induction/Infrared
1 Year Warranty
Rice Cooker
1 Year Warranty
Electric Kettle
1 Year Warranty
Iron
1 Year Warranty
Narayanchaur, Naxal, Ward No. 1
Kathmandu, Nepal
Contact no.
1660-01-88088
01-5970705
info.him@golchhagroup.com.np
Himstar is the trusted Nepali brand for electronics and electrical products, initiated and owned by Him Electronics, a part of Golchha Group.
Golchha Group stepped into the business of electronics in 1988 with the establishment of company, Him Electronics Pvt. Ltd. Ten years after getting into the trading and manufacturing of various international electronic brands, Him Electronics launched its indigenous brand Himstar in 1998. Since then Himstar has been the brand loved and preferred by every Nepali households.