Frequent Asked Questions

Everything you need to know, all in one place. Explore our frequently asked questions to learn more about Himstar products, services, and policies. If you need further assistance, our team is always here to support you.

About Himstar Products

What is Himstar?

Himstar is the trusted Nepali brand for electronics and electrical products, initiated and owned by Him Electronics, a part of Golchha Group.

What types of appliances does Himstar manufacture?

Are Himstar products suitable for Nepali power conditions?

Are Himstar appliances energy efficient?

Are Himstar products safe for daily home use?

Are Himstar appliances suitable for families with children?

Do Himstar products come with user manuals?

Can Himstar appliances be used for heavy daily usage?

Are Himstar products environmentally friendly?

Do you have an EMI facility?

How long is the lifespan of Himstar appliances?

Are spare parts available for Himstar products?

EMI & Exchange

Does Himstar offer EMI facility?

Which Himstar products are available on EMI?

What is the minimum down payment for EMI?

Is the EMI interest-free?

Which finance partner provides this EMI facility?

Does Himstar offer an exchange facility?

Which products are available for exchange?

Who is the exchange partner?

Can exchange be combined with EMI offers?

Warranty, Service & Support

Does Himstar provide warranty on its products?

Yes. All Himstar products come with a warranty. The coverage period and terms vary by product category.

How can I check the warranty of my Himstar product?

How do I request warranty service?

Does Himstar have authorized service centers in Nepal?

What happens if my product is out of warranty?

Is customer support available after purchase?

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