Frequent Asked Questions
Everything you need to know, all in one place. Explore our frequently asked questions to learn more about Himstar products, services, and policies. If you need further assistance, our team is always here to support you.
About Himstar Products
What is Himstar?
Himstar is the trusted Nepali brand for electronics and electrical products, initiated and owned by Him Electronics, a part of Golchha Group.
What types of appliances does Himstar manufacture?
Himstar offers a wide range of appliances including: Air conditioners, refrigerators, washing machines, electric pressure cookers, geysers, kettles, fans, lighting products, and more.
Are Himstar products suitable for Nepali power conditions?
Yes. Himstar products are designed to perform reliably under common Nepali voltage and usage conditions.
Are Himstar appliances energy efficient?
Many Himstar products are designed to consume less electricity while delivering optimal performance, helping reduce household energy costs.
Are Himstar products safe for daily home use?
Yes. All Himstar products follow strict quality and safety standards. Proper use as per the user manual ensures safe operation.
Are Himstar appliances suitable for families with children?
Yes, when used responsibly and according to instructions. Adult supervision is recommended for certain appliances.
Do Himstar products come with user manuals?
Yes. Every Himstar product includes a user manual with installation, usage, and safety guidelines.
Can Himstar appliances be used for heavy daily usage?
Yes. Himstar products are built for regular household use and are tested for durability and long-term performance.
Are Himstar products environmentally friendly?
Himstar focuses on energy efficiency and responsible manufacturing practices to reduce environmental impact.
Do you have an EMI facility?
We provide EMI service through Hulas Fin Serve. You can now buy any product above the price of Rs. 30,000/- in installments with 0% interest. For that, you would need to first complete the documentation process of EMI. .
How long is the lifespan of Himstar appliances?
With proper usage and regular maintenance, Himstar appliances are designed to deliver long-lasting performance.
Are spare parts available for Himstar products?
Yes. Genuine spare parts are available through authorized service centers across Nepal.
EMI & Exchange
Does Himstar offer EMI facility?
Yes, Himstar provides EMI facilities through its authorized dealers in partnership with HFL across Nepal.
Which Himstar products are available on EMI?
Most major appliances such as air conditioners, refrigerators, washing machines, TVs, and selected small appliances are available on EMI.
What is the minimum down payment for EMI?
Eligible Himstar products are available on EMI with a minimum down payment of 40% of the product value.
Is the EMI interest-free?
Yes. This emi is offered at 0% interest, subject to eligibility and approval by HF
Which finance partner provides this EMI facility?
The EMI facility is provided through HFL – Hulas Finserv Hire Purchase Limited , an authorized financing partner.
Does Himstar offer an exchange facility?
Yes, Himstar offers an exchange facility on select products.
Which products are available for exchange?
Exchange is available on the following Himstar products:
Air Conditioners (AC)
Washing Machines
Televisions (TV)
Who is the exchange partner?
The exchange facility is provided through Arkostore, an authorized exchange partner.
Can exchange be combined with EMI offers?
No. Exchange offers cannot be combined with EMI schemes. Customers must choose either Exchange or EMI at the time of purchase.
Warranty, Service & Support
Does Himstar provide warranty on its products?
Yes. All Himstar products come with a warranty. The coverage period and terms vary by product category.
How can I check the warranty of my Himstar product?
Warranty details are mentioned on the warranty card / invoice provided at the time of purchase.
How do I request warranty service?
You can request warranty service by contacting Himstar customer support or visiting the nearest authorized service center.
Does Himstar have authorized service centers in Nepal?
Yes. Himstar has a wide network of authorized service centers across Nepal.
What happens if my product is out of warranty?
You can still receive service support. Charges will apply based on service type and spare parts used.
Is customer support available after purchase?
Yes. Himstar provides after-sales support to ensure long-term customer satisfaction.
Contact us :
+977-01-5970705
Toll Free No: 1660-01-88088(NTC)
Please visit our Contact Us page for further assistance.
Narayanchaur, Naxal, Ward No. 1
Kathmandu, Nepal
Contact no.
1660-01-88088
01-5970705
info.him@golchhagroup.com.np
Himstar is the trusted Nepali brand for electronics and electrical products, initiated and owned by Him Electronics, a part of Golchha Group.
Golchha Group stepped into the business of electronics in 1988 with the establishment of company, Him Electronics Pvt. Ltd. Ten years after getting into the trading and manufacturing of various international electronic brands, Him Electronics launched its indigenous brand Himstar in 1998. Since then Himstar has been the brand loved and preferred by every Nepali households.
